Fall & winter care
Federal Workers' Compensation

OWCP Care for Federal Employees Near Dallas

If you were injured on the job as a federal employee, we can evaluate your injury and prepare the medical documentation your claim asks for. Dr. Nathan Nguyen, MD serves as treating physician on OWCP cases.

At Innovare Tx Regenerative & Wellness Clinic in Addison, TX, we see federal employees with claims through the Office of Workers’ Compensation Programs (OWCP). Whether you’re a mail carrier with a knee injury or a CBP officer dealing with chronic back pain, our team can evaluate your injury, provide authorized care, and prepare medical documentation for your claim. OWCP pays for approved, authorized services; ask us what applies to your claim.

What is OWCP? Understanding federal workers’ compensation

OWCP stands for the Office of Workers’ Compensation Programs, a division of the U.S. Department of Labor. It administers benefits for federal employees who are injured or become ill as a direct result of their job duties.

Unlike state workers’ compensation systems that cover private-sector employees, OWCP is a federal program governed by the Federal Employees’ Compensation Act (FECA). This means different rules, paperwork, and processes than other coverage, so it can help to see a provider who knows the program.

OWCP provides benefits including:

  • Medical treatment — office visits, specialist referrals, surgery, physical therapy
  • Wage replacement — compensation for lost work time
  • Vocational rehabilitation — if you need to transition to a different role
  • Permanent disability benefits — for lasting impairments
  • Death benefits — for surviving dependents

OWCP looks for a physician’s reasoned opinion connecting your condition to your work, so your treating physician’s documentation can carry real weight in your claim.

You have an initial choice of OWCP physician

Under FECA, you have an initial choice of treating physician, and your employer should tell you so (20 CFR 10.300). When you’re injured on the job, your supervisor or HR department may suggest a doctor, but your employer should allow you to select a qualified physician. OWCP may separately require a second-opinion exam (20 CFR 10.320).

  • Your physician may be in private practice or employed by a federal agency
  • You can look for a provider with experience in your type of injury
  • You can look for a provider who understands OWCP documentation requirements
  • After your initial choice, changing physicians requires OWCP’s written approval; a referral from your original physician does not (20 CFR 10.316)

CA-1 vs. CA-2 claims: which do you need?

It helps to understand the difference between CA-1 and CA-2 claims. Filing the wrong form, or filing late, can delay or complicate a claim.

CA-1: Traumatic injury

A CA-1 form is used for injuries caused by a specific event or incident during a single work shift — slipping on a wet floor, lifting a heavy package and tearing a rotator cuff, a vehicle accident during a work route, or being assaulted on the job. Filing deadline: within 30 days of the injury to keep continuation of pay. An original claim generally must be filed within 3 years. The injury must be clearly tied to a specific date, time, and incident.

CA-2: Occupational disease or illness

A CA-2 form is used for conditions that develop gradually over time due to your work duties — carpal tunnel from years of sorting mail, chronic knee degeneration from standing on concrete, or hearing loss from loud equipment. Filing deadline: within 3 years of when you became aware, or should have become aware, of the condition’s connection to your work. This requires medical documentation addressing the causal link.

Our team assists with:

  • Determining the correct form for your situation
  • Completing medical documentation that addresses causation
  • Providing objective clinical findings (range-of-motion tests, imaging referrals, diagnostic workups)
  • Writing narrative medical reports with OWCP’s evidence requirements in mind
  • Ongoing treatment documentation for authorization requests

The Innovare Tx OWCP process: what to expect

Here is how an OWCP visit usually goes:

  1. Initial contact. Call (214) 233-3094 or book online. Let us know you’re a federal employee with a work injury. We verify your claim status and gather initial information.
  2. Comprehensive evaluation. Your treating physician, Dr. Nathan Nguyen, MD, working with Charles Ortega, PA-C, performs a thorough evaluation — detailed injury history tied to your job duties, physical examination with objective findings, record review, and treatment plan development.
  3. Documentation & filing support. We prepare causal-relationship statements, objective medical evidence, treatment-necessity narratives, and prognosis/work-status reports for your claim.
  4. Treatment. Your plan may include office visits, physical therapy with Rowena Calleja, PT, diagnostic testing, and referrals as needed.
  5. Billing. We bill OWCP directly using proper coding and track authorization requests. OWCP pays for approved, authorized services; ask us what applies to your claim.

Physical therapy under OWCP: integrated recovery

Rowena Calleja, PT provides OWCP physical therapy here. She works directly alongside Charles Ortega, PA-C and Dr. Nathan Nguyen, MD, so your MD, PA-C and PT can communicate about your care and your PT notes and medical records stay consistent. Physical therapy under OWCP requires OWCP authorization, which our team helps request. Physical therapy at Innovare Tx

27+
Years of medical experience
OWCP
Billed directly for authorized services
CA-1/CA-2
Claims we see
Federal
Employees across agencies
Federal agencies we serve

Federal employees we see in Addison, TX

Innovare Tx sees employees from many federal agencies. Charles Ortega, PA-C has experience treating military and law enforcement injuries.

AgencyCommon injuries
USPS (United States Postal Service)Back/knee injuries, repetitive stress, vehicle accidents
TSA (Transportation Security Administration)Shoulder/arm injuries, standing-related conditions
DHS / CBP (Homeland Security / Customs & Border Protection)Musculoskeletal injuries, tactical-duty injuries
DOD (Department of Defense)Training injuries, occupational exposures
VA (Veterans Affairs)Lifting injuries, workplace accidents
DOJ / BOP (Justice / Bureau of Prisons)Assault injuries, physical-demand conditions
FEMA (Emergency Management)Deployment injuries, environmental exposures
IRS / SSAErgonomic injuries, repetitive stress, workplace falls

If you are a federal employee injured on the job, call us to talk through your options.

OWCP care

Services for federal employees with OWCP claims

OWCP decides what it pays for. When your claim is accepted and a service is authorized, these are available at Innovare Tx for your work injury. Ask us what applies to your claim.

Medical evaluation & treatment

  • Initial injury evaluation & documentation
  • Follow-up office visits and monitoring
  • Diagnostic referrals — X-ray, MRI, EMG/NCS, labs
  • Medication management for your work injury

Physical therapy

  • Workers’ comp PT with Rowena Calleja, PT
  • Post-surgical rehabilitation
  • Functional capacity evaluations
  • Return-to-work programs

Other services

PRP, PPP, BMAC, and A2M are autologous procedures prepared from your own blood or bone marrow. They are considered investigational and are not FDA-approved for the treatment of any specific orthopedic condition, including osteoarthritis. Individual results are not guaranteed. Any decision to pursue an orthobiologic procedure should be made with your provider after a clinical evaluation.

Charles Ortega, PA-C, MPAS — clinical headshot
Your OWCP care team

Charles Ortega, PA-C, with Dr. Nathan Nguyen, MD

Charles Ortega, PA-C, MPAS brings 27 years of medical experience to his work with federal employees, including experience treating military and law enforcement injuries. Dr. Nathan Nguyen, MD serves as treating physician on OWCP cases.

  • NCCPA-certified Physician Assistant with a Master of Physician Assistant Studies, supervised by Dr. Nathan V. Nguyen, MD
  • Experience with OWCP documentation
  • Whole-person approach to your care
  • Autologous orthobiologic procedures such as PRP and BMAC, offered after a clinical evaluation

Your treatment decisions are based on what’s medically appropriate for you. Meet our full team

Questions, answered

Frequently asked questions about OWCP

Yes, for your initial choice. Under FECA, you have an initial choice of treating physician, and your employer should tell you so (20 CFR 10.300). After that, changing physicians requires OWCP's written approval; your employer cannot authorize the change, and a referral from your original physician does not need OWCP approval (20 CFR 10.316). Innovare Tx in Addison, TX sees federal employees with OWCP claims and helps with the medical documentation.
A CA-1 is for traumatic injuries from a specific incident; a CA-2 is for conditions that develop over time from job duties. A CA-1 should be filed within 30 days of injury to keep continuation of pay (5 U.S.C. § 8118). An original claim generally must be filed within 3 years; for a condition that develops over time, the clock starts when you knew or should have known of the work connection (5 U.S.C. § 8122). Our team at Innovare Tx can help you work out which form fits and prepare the medical documentation for your claim.
OWCP pays for approved, authorized services related to your accepted work injury. These can include physical therapy, office visits, imaging (X-ray, MRI), lab work, prescriptions, durable medical equipment, and medically necessary procedures. At Innovare Tx, we bill OWCP directly. Ask us what applies to your claim.
In an emergency, seek care immediately. For ongoing treatment, OWCP authorization is typically required. At Innovare Tx, we help with the authorization process by submitting clinical documentation and tracking requests.
A Physician Assistant can be part of your care, with one important rule. Treatment by a PA is payable as a medical expense under 5 U.S.C. § 8103, but PAs are not listed in FECA's definition of "physician" (5 U.S.C. § 8101(2)), so a PA's report is not competent medical evidence unless a physician co-signs it (FECA Procedure Manual, Chapter 2-0810). At Innovare Tx, Dr. Nathan Nguyen, MD serves as treating physician on OWCP cases, working with Charles Ortega, PA-C, MPAS, who is NCCPA-certified and has 27 years of medical experience.
Innovare Tx bills OWCP directly, and OWCP pays for approved, authorized services. Ask us before your visit what applies to your claim. We use federal billing codes and documentation standards, and our team has experience with OWCP billing and follows up on claims.
OWCP can pay for physical therapy for work-related injuries when it authorizes that care. Our physical therapist, Rowena Calleja, PT, has experience in workers' compensation rehabilitation and works alongside Charles Ortega, PA-C and Dr. Nathan Nguyen, MD. We help with PT authorization requests through OWCP.
Timelines vary. They depend on documentation quality, claim complexity, and OWCP examiner workload. OWCP looks for medical evidence that includes a reasoned explanation of how your work relates to your condition, and Innovare Tx focuses on thorough documentation from the first visit.
If you believe your agency has acted against you for filing a workers' compensation claim, talk with your union representative or a federal employment attorney. The U.S. Office of Special Counsel handles prohibited personnel practice complaints for many federal employees.
You can request reconsideration, a hearing, or a review by the Employees' Compensation Appeals Board (ECAB). Each has its own deadline, so check your decision letter. Denials can result from insufficient medical documentation. Innovare Tx can provide supplemental medical narratives and clinical evidence for reconsideration. We cannot promise any outcome.
Generally no. You have an initial choice of physician under FECA. If you have already made that choice, changing physicians requires OWCP's written approval. Call Innovare Tx at (214) 233-3094 or book online and let us know you have a federal work injury. We'll check your claim status and get you scheduled.
Bring your federal employee ID, a copy of your filed CA-1 or CA-2 form, your OWCP claim number (if assigned), and any prior medical records or imaging related to your injury. If you haven't filed yet, we can guide you through the process. Also bring a list of current medications and a written description of your job duties and how your injury occurred.

Questions about OWCP care?

Call or book a visit at our Addison clinic, and we'll go over what applies to your claim.

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