Fall & winter care
Innovare TxRegenerative & Wellness
Legal

Privacy Policy

Your privacy and the confidentiality of your health information are central to the care we provide. This policy explains what we collect, how we use it, and the rights you have.

Effective date: January 1, 2026 · Last updated: October 27, 2026

This Privacy Policy describes how Innovare Tx Regenerative & Wellness Clinic ("Innovare Tx," "we," "us," or "our") collects, uses, discloses, and safeguards information when you visit our clinic, use our website, or otherwise interact with us. We are committed to protecting your privacy and to handling your protected health information in accordance with the Health Insurance Portability and Accountability Act (HIPAA) and applicable Texas and federal law.

Information we collect

We collect information in a few different ways, depending on how you interact with us:

  • Information you provide directly — your name, date of birth, contact details (phone, email, mailing address), insurance information, and the contents of any message or appointment-request form you submit through our website. Before you book online, our booking page asks for your name, email, and phone number; we send them to our front desk so we can follow up about your booking, and then pass you on to our scheduling platform (Tebra) to choose a time.
  • Health information — medical history, symptoms, diagnoses, treatment records, lab results, and other clinical information you share with our providers as part of your care.
  • Payment and billing information — insurance details and information needed to process self-pay charges or financing through partners such as Cherry, Affirm, and CareCredit. We do not store full payment-card numbers on our website.
  • Information collected automatically — when you visit our website, we may automatically collect technical data such as your IP address, browser type, pages viewed, and referring URLs through cookies and similar technologies.

How we use your information

We use the information we collect to:

  • Provide, coordinate, and manage your medical care and treatment.
  • Schedule appointments and respond to your questions and requests.
  • Verify insurance coverage, process billing, and arrange financing.
  • Operate, maintain, and improve our website and clinic services.
  • Send appointment reminders and, where permitted, information about services that may be relevant to your care.
  • Comply with our legal, regulatory, and professional obligations.

HIPAA & protected health information (PHI)

As a healthcare provider, Innovare Tx is a "covered entity" under HIPAA. Your protected health information (PHI) — any individually identifiable health information created or received in the course of your care — is handled in accordance with the HIPAA Privacy and Security Rules.

We use and disclose PHI for treatment, payment, and healthcare operations as permitted by HIPAA. We will obtain your written authorization before using or disclosing your PHI for any purpose not otherwise permitted or required by law. We maintain administrative, technical, and physical safeguards designed to protect the confidentiality, integrity, and availability of your PHI. Our separate Notice of Privacy Practices, available at the clinic, describes your HIPAA rights in greater detail; this online Privacy Policy supplements but does not replace that notice.

Cookies & analytics

Our own site uses no advertising or analytics cookies. It remembers your cookie choice and how you reached our site in your browser's local storage, so that an appointment request can tell us where you found us.

With your permission, we load the payment-plan widget from Cherry, our financing partner. Cherry's widget sets its own cookies and includes Segment analytics. It loads only after you click Accept on our cookie banner (or, on our Payment Plans page, when you click Show the payment calculator). If you click Decline, or your browser sends a Global Privacy Control signal, it does not load. You can change your choice at any time with the Cookie settings link at the bottom of every page. These tools do not receive your protected health information.

Third parties we work with

We may share information with trusted service providers who perform functions on our behalf — for example, our patient-management and scheduling platform (Tebra), payment and financing partners (Cherry, Affirm, CareCredit), insurance carriers, and laboratory or imaging partners. Where these vendors handle PHI, we require them to enter into Business Associate Agreements and to protect your information consistent with HIPAA.

We do not sell your personal information. We may disclose information when required by law, in response to lawful requests by public authorities, or to protect the rights, safety, and property of our patients, staff, or the public.

Your rights

Subject to applicable law, you have the right to:

  • Access and obtain a copy of your medical records and health information.
  • Request corrections to inaccurate or incomplete information.
  • Request restrictions on certain uses and disclosures of your PHI.
  • Request confidential communications through a specific method or location.
  • Receive an accounting of certain disclosures of your PHI.
  • Receive a paper copy of our Notice of Privacy Practices and file a complaint if you believe your privacy rights have been violated.

To exercise any of these rights, please contact us using the details below. You may also file a complaint with the U.S. Department of Health and Human Services Office for Civil Rights. We will not retaliate against you for filing a complaint.

Data retention & security

We retain medical and personal information for as long as necessary to provide care, meet legal and regulatory requirements, and resolve disputes. While no method of transmission or storage is completely secure, we maintain reasonable safeguards designed to protect your information from unauthorized access, use, or disclosure.

Children's privacy

Our website is not directed to children under 13, and we do not knowingly collect personal information from children online. Care for minor patients is provided through a parent or legal guardian in accordance with applicable law.

Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the dates above. We encourage you to review this page periodically to stay informed about how we protect your information.

Contact us

If you have questions about this Privacy Policy, our privacy practices, or your rights, please contact us:

You can also reach us through our contact page.

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