Military & First Responder Care in Addison, TX
Whether you wore a uniform on a military base, in a patrol car, on a fire truck, or at a federal checkpoint, we can evaluate service-related injuries and talk through your options.
Chronic knee pain from years in body armor, a shoulder that hasn’t been right since training, or a back injury you’ve been pushing through are common reasons patients come in. Charles Ortega, PA-C has 27 years of medical experience, including experience treating military and law enforcement injuries.
Care for service-related injuries
Charles Ortega, PA-C has experience treating military and law enforcement injuries. What to expect here:
- No-nonsense communication. You get straight answers, not medical jargon and runaround.
- Respect for your time. Active-duty schedules, shift work, and deployment timelines are real constraints — we work with them.
- Attention to duty-related demands. “Light duty” isn’t always an option, so we ask about your job’s physical demands.
- Whole-person approach. Physical therapy, orthobiologic medicine, weight management, and primary care in one clinic.
Charles works alongside Rowena Calleja, PT — a licensed physical therapist with a medical degree from the Philippines and 7+ years of U.S. experience, including 4.5 years focused on knee osteoarthritis rehabilitation. They coordinate your care together. Learn more about our providers
Services built for the demands of service
Orthobiologic medicine — procedures performed in-office
We offer autologous orthobiologic procedures — prepared from your own blood or bone marrow and delivered with image guidance:
- PRP (Platelet-Rich Plasma) — a concentration of platelets prepared from a small sample of your own blood, delivered by image-guided injection in the same visit.
- BMAC (Bone Marrow Aspirate Concentrate) — an autologous procedure prepared from your own bone marrow, concentrated and delivered by image-guided injection.
- A2M (Alpha-2-Macroglobulin) — a protease-inhibitor protein concentrated from your own blood and delivered by injection in-office.
These procedures are minimally invasive and typically performed in-office. They are considered investigational and are not FDA-approved for the treatment of any specific orthopedic condition; candidacy is determined by a clinical evaluation. Explore our orthobiologic medicine services
PRP, PPP, BMAC, and A2M are autologous procedures prepared from your own blood or bone marrow. They are considered investigational and are not FDA-approved for the treatment of any specific orthopedic condition, including osteoarthritis. Individual results are not guaranteed. Any decision to pursue an orthobiologic procedure should be made with your provider after a clinical evaluation.
Physical therapy
Rowena Calleja, PT works directly with military and first responder patients on:
- Post-injury rehabilitation for acute and chronic duty injuries
- Post-surgical rehabilitation
- Chronic pain care
- Return-to-duty programs built around your job’s physical standards
- OWCP physical therapy for federal officers (we do not accept Texas state workers’ compensation)
Physical therapy at Innovare Tx is planned around your functional demands. Military and first responder discounts do not apply to physical therapy. Learn about our PT programs
Weight management
Our medically supervised program includes compounded tirzepatide at $160/month for the medication (consult and follow-ups are separate), compounded semaglutide, nutrition counseling built for shift schedules, and wellness memberships. Compounded tirzepatide and compounded semaglutide are prepared by a state-licensed 503A compounding pharmacy and are NOT FDA approved. View weight management options and pricing
OWCP — federal workers’ compensation
If you’re a federal employee — USPS, TSA, DHS, CBP, DOD, VA, or any federal agency — FECA gives you an initial choice of physician. Changing physicians later requires OWCP’s written approval. Innovare Tx sees federal employees with OWCP claims, including CA-1 and CA-2 support, evaluations and ongoing treatment, and documentation for your claim. Dr. Nathan Nguyen, MD serves as treating physician on OWCP cases. Learn about your OWCP rights
Concerns we see in military & first responder patients
The physical toll of service is real. Here are the concerns we hear most often — and how our team approaches each one.
| Condition | Common cause | Our approach |
|---|---|---|
| Chronic knee pain | Years of running, ruck marches, patrol, kneeling | Clinical evaluation, physical therapy; orthobiologic candidacy discussed |
| Shoulder injuries | Overhead lifting, weapon handling, combatives | Evaluation and physical therapy |
| Lower back pain | Body armor, duty belts, vehicle-mounted patrols | Multi-modal physical therapy |
| Joint arthritis | Repetitive high-impact training over 10–20+ year careers | Evaluation and conservative care options |
| Tendonitis / tendinopathy | Overuse from repetitive physical tasks | Physical therapy and structured rehab |
| Post-surgical pain | Lingering symptoms after prior operations | Physical therapy under your surgeon's protocol |
| Weight gain | Shift work disruption, stress, metabolism change | Compounded tirzepatide / compounded semaglutide + monitoring |
| Peripheral neuropathy | Toxin exposure, diabetes, service-connected damage | Multi-modal neuropathy program |
Dealing with numbness or nerve pain? Learn about our neuropathy program
Care built around those who serve
- Tricare — we work with referrals and authorizations for applicable services
- OWCP / federal workers' comp — we bill OWCP directly for authorized services (no Texas state workers' comp)
- BCBS, UHC, Cigna & Medicare — accepted for covered services
- Self-pay with military discount — on eligible self-pay services only, not physical therapy
- Financing available — Cherry, Affirm, and CareCredit for larger procedures
If you’re unsure whether your insurance or benefits cover a specific service, call us at (214) 233-3094 and our team will verify your coverage before your first visit.
What to expect at your first visit
- Call or book online — mention your military or first responder status.
- Bring your ID — military ID, VA card, badge, or department credentials.
- Evaluation — Charles Ortega, PA-C reviews your history and discusses your options.
- Custom treatment plan built around your duty requirements, schedule, and goals.
- Coordinated care — Rowena Calleja works directly with Charles when PT is needed.
Your plan is based on your evaluation, goals, and schedule.
Frequently asked questions
Questions about care or discounts?
Call or book your visit at our Addison clinic.