Patient reviews
What patients have written about Innovare Tx on Google, Zocdoc, Tebra, and Wellhub. These are individual experiences, not a prediction of your results.
45+ patient reviews
Average across Google, Zocdoc, Tebra & Wellhub, when last checked by the clinic.
Google Business Profile
5.0 / 5 · see Google for the current count
Zocdoc
5.00 / 5 · 6 reviews
Tebra
5.0 / 5 · 4 reviews
Wellhub
5.0 / 5 · 3 reviews
What patients say on Google
Google reviews are public — anyone can read these, and the rest, in full on our Google Business Profile.
"★★★★★ 5-star rating"
"Outstanding Primary Care Provider and Amazing Staff! Charles Ortega, has been my go to primary care provider for many years, and I couldn’t be happier with the care he provides. He always takes the time to listen to my concerns, answer my questions, and offer thoughtful, practical advice. I highly recommend him and his entire team to anyone looking for a knowledgeable, compassionate, and trustworthy healthcare provider."
"Everyone was so nice and knowledgeable. I felt seen!"
"Rowena is a terrific PT. She is very knowledgeable, careful and concerned."
"★★★★★ 5-star rating"
"Amazing provider and staff. Beautiful office. Great experience."
"The whole team at Innovare was incredible, they all seemed to genuinely care about what they do and treated me with respect. I was greeted warmly and setting up as a new patient was seamless. I was very scared and overwhelmed with my personal medical issues and they all treated me with kindness, patience, and reassurance. Ortega took the extra time to speak with me and walk me through my concerns with care and thoughtfulness; I feel he truly treated me as an individual and not just another patient. I’m grateful to have found a place that legitimately listens and is reasonable with costs and expectations. Thank you!"
"Ortega is WONDERFUL. He’s friendly, welcoming, and truly listens to you. He also throughly explains what is going on and gives you options. I really appreciate his time and care."
"Me encanta la amabilidad que tienen para atenderlo a uno🥰"
"Very friendly and understanding of my situation. Explained it all to me, where I could understand what my situation is. Thanks for the pics and such Doc! Easier to understand when you have visuals!"
"I had a great experience with InnovareTx! The team was professional, knowledgeable, and genuinely caring. Rowena was amazing—patient, attentive, and really focused on my progress. Everyone made me feel comfortable and heard throughout the process. I would definitely recommend InnovareTx to anyone needing orthopedic care or physical therapy!"
"Ortega is WONDERFUL. He’s friendly, welcoming, and truly listens to you. He also throughly explains what is going on and gives you options. I really appreciate his time and care."
"Me encanta la amabilidad que tienen para atenderlo a uno🥰"
"Very friendly and understanding of my situation. Explained it all to me, where I could understand what my situation is. Thanks for the pics and such Doc! Easier to understand when you have visuals!"
"Amazing provider and staff. Beautiful office. Great experience."
"Dr. Charles explains everything, you need to know about your condition, from exercise, foods, and meds that are needed for your recovery."
"Courteous knowledgeable staff, clean welcoming office"
"Great service/care. Thorough and timely with patient care in mind"
"Rowena and the staff there are awesome. They know exactly what they are doing."
"Dr. Ortega and staff and new office was amazing. Beautiful and a peaceful setting. Being a patient of his for over e years this new office has everything I need"
"I visited because I was having a few injuries due to running. Had a great consultation and they were very knowledgeable. I was recommended a few recovery treatments that they offer. Great visit and will book again."
"Best Dr. very thorough. He addressed all my concerns and answered all my questions. I’m very happy with the care he’s provided"
"Charles was very informative."
"Excellent service and excellent attention"
"Great dr.very professional and knowledgeable about his craft and extremely kind person"
"Very professional, and all the staff are very great and helpful. ."
"Soon my sessions with Rowena will be completed. I am so glad I found her at Innovare TX. Her knowledge, demeanor and helpful suggestions have made this experience successful."
"The practice is very knowledgeable and caring. I highly recommend."
"Dr. Ortega and his staff made my day when I wasn’t feeling well. Definitely made a great decision to come see them today."
"Great experience with Dr Ortega and very informative."
"Dr Ortega is very knowledgeable, understanding, and a true professional. I recommend him for all aspects of health care"
"WOW. Very impressive."
"It was great seeing Dr. Charles Ortega today. He took the time to guide me down the right path and set me on course for much better health. I truly appreciate his care and professionalism."
"Excelente persona"
"Excellent PA very knowledgeable on prognosis. Friendly made me feel comfortable at my visit. Would definitely recommend him to others"
"I highly recommend this clinic for anyone seeking specialized treatment. They have an excellent care team that is both professional and attentive. Their biologic expertise is evident."
"The meeting with Charles was on time and he took care of all my needs and questions."
"I had a knee consultation. Doc is very knowledgeable and just from this visit I can tell he cares about you! The staff is awesome! Great experience! Highly recommended!"
What patients say on Zocdoc
Zocdoc reviews are left by patients who booked through the platform.
"He was very informative and found more than my initial visit last October back home. Very impressed with the level of care just passing through the area."
"I enjoyed my visit with this office! Everyone was friendly and professional! Dr Ortega is very knowledgeable and passionate about his work! He offered several options for treatment, and I felt well taken care of! Will continuing visiting…thank you!"
"Did a very good job very nice and very professional"
"Good good, very nice"
"Everyone was awesome! Super sweet staff."
What patients say on Tebra
Tebra is our patient management platform. Review invitations are sent to patients after their appointments.
"Excellent service and attention to my needs"
"Amazing care"
"★★★★★ 5-star rating"
"★★★★★ 5-star rating"
Google Business Profile — 5.0★
Our Google Business Profile shows a 5.0-star average. Google reviews are public, so you can read them on our profile. The count changes over time.
Wellhub — 5.0★ (3 reviews)
Our Wellhub rating reflects feedback from corporate wellness program participants who access Innovare Tx services through their employer benefits. The rating and count are as last checked by the clinic.
Themes in what patients write
1. Thorough, informative care
Patients repeatedly note that Charles Ortega, PA-C is "very informative" and "very knowledgeable." Reviewers often mention that he explains conditions and walks through options.
2. Friendly, professional staff
From "super sweet staff" to "everyone was friendly and professional" — the clinic experience extends beyond the exam room. Our team, including Rowena Calleja, PT, creates a supportive environment for every patient interaction.
3. Multiple treatment options
Patients appreciate being offered "several options for treatment" rather than a single path. Whether it's orthobiologic procedures like PRP or BMAC, physical therapy, or medically supervised weight management with compounded tirzepatide, we tailor the approach to each individual.
4. Bilingual, accessible care
Charles Ortega, PA-C is bilingual in English and Spanish, making care accessible to a broader community across the Dallas–Fort Worth metroplex. Our clinic accepts 200+ insurance plans, including Aetna, BCBS, Cigna, Medicare, and UHC, as well as Cherry, Affirm, and CareCredit financing. Insurance & billing
PRP, PPP, BMAC, and A2M are autologous procedures prepared from your own blood or bone marrow. They are considered investigational and are not FDA-approved for the treatment of any specific orthopedic condition, including osteoarthritis. Individual results are not guaranteed. Any decision to pursue an orthobiologic procedure should be made with your provider after a clinical evaluation.
About the reviews on this page
Reviews are individual opinions, not medical advice or a prediction of your results. Results vary. Reviewers' own credentials have not been checked. Charles Ortega is a physician assistant (PA-C), not a physician; some patients call him "Dr."
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