Becoming a New Primary Care Patient at Innovare Tx
Primary care here is led by a physician assistant, Charles Ortega, PA-C, under the supervision of Dr. Nathan V. Nguyen. Here is what that means, what we offer, and how to get started.
Updated November 11, 2026 · Part of our care guide (Decide) · Educational information, not medical advice.
Who you see at your new patient visit
Your primary care provider here is Charles Ortega, PA-C, MPAS, a physician assistant with 27+ years of experience who speaks English and Spanish. He practices under the supervision of Dr. Nathan V. Nguyen, MD, the clinic's co-founder and supervising physician.
In Texas, a physician assistant provides medical services delegated by a supervising physician, within the PA's education, training and experience. Under Texas Occupations Code §204.202 that can include taking your history and examining you, ordering tests, making a working diagnosis, building and adjusting a treatment plan, prescribing under the delegation rules, and making referrals. Supervision must be continuous; the physician does not have to be physically present at all times, but the two must be able to reach each other easily. Our article on seeing a physician assistant for primary care explains what this means for you.
What we offer, and what we don't
- Preventive care: annual physicals, wellness exams and age-appropriate health screenings.
- Ongoing conditions: diabetes, high blood pressure, high cholesterol, thyroid disorders and similar conditions, with monitoring, medication management and lab work.
- Sick visits: same-day appointments when available. Call early in the day to ask.
- Other care in the same clinic: physical therapy, weight management and neuropathy care, coordinated with your primary care.
We do not give immunizations, so plan to get vaccines elsewhere, such as at a pharmacy. For a medical emergency, call 911 or go to the nearest emergency room.
How preventive visits are covered
Under federal rules, most health plans must cover a set of preventive services, such as certain screening tests, at no cost to you when an in-network provider gives them. That means no copayment or coinsurance for those services, even before you meet your deductible. The list of covered services is on HealthCare.gov.
HealthCare.gov also notes that coverage may vary, and the no-cost rule depends on the provider being in your plan's network. So call before your first visit. We accept Aetna, Blue Cross Blue Shield (in-network), Cigna, Medicare and UnitedHealthcare, among 200+ plans, and our team will check how your plan treats the visit you are booking. See insurance and billing.
If you have an HMO plan, ask your plan how to choose or change your primary care provider before you book.
What to bring to your first visit
- A photo ID and your insurance card.
- A list of every medication and supplement you take, with doses.
- Records from your previous primary care provider, including recent lab results and your immunization record.
- The names of any specialists you see.
- What you know about your family's health history.
- Your questions, written down.
When we are not the right fit
Some needs belong elsewhere. Emergencies go to 911 or an emergency room. Vaccines are given elsewhere. And when a condition needs a specialist, a physician assistant can make that referral; we will tell you when that is the right next step rather than keep you here.
Next step · Book
Establish care with Charles Ortega, PA-C in Addison.
Frequently asked questions
Sources
Related reading
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Ready to establish care?
Book your first primary care visit in Addison, or call and our team will check your plan before you come in.